Hotel Compendium

For international travel you need to check in three hours prior to your flight departure time. For domestic travel check in is at least one hour prior to departure.

Baby Facilities
For baby cots and high chairs please contact reception on ext 9. Cost for a cot is

$10.00 per night. Professional Babysitting services may also be arranged at a fee. Please see reception for information.

Baggage Storage
You may store luggage at Reception.

Banks & Atm’s
Bankwest, Commonwealth, Westpac, NAB, Bendigo and ANZ BRANCHES/ATM’s are located in town.

Barbeque
The barbeque is located in the pool area and is available from 8am until 8pm daily. The BBQ is activated with $1 coins; utensils are also available on request. As it is a communal area, we request that the BBQ area is left clean for the next guest. Please return the utensils to reception once you have finished.

Bar
Our bar is available to all guests from 11am – late; chargeback to your room is available.

Books & DVD Library
In the foyer, there is a modest collection of books and DVD’s for your entertainment. This is a complimentary service; please remember to return all borrowed items.

Breakfast
Breakfast is available in our restaurant Willow Grill from 7:30am – 10:00am, Monday to Friday & 8:00am – 10:00am on Saturday & Sunday. Continental and hot meals are available, simply come in and provide your room number. Chargeback is available for all rooms if not already included.

Car Parking
Car parking is free of charge however please be careful when parking under the gum trees as our local wildlife has a habit of picking off nuts and dropping them onto vehicles. The Resort will  not be responsible for any loss or damage to any vehicle in the car park areas.

Cashier
Reception can exchange Australian traveler’s cheques upon request at the hotel’s discretion. All other currency may be exchanged at the local banks.

Check-Out Time
Check-out time is 10.00am. Extensions are subject to availability and must be pre- arranged.

Conference Facilities
Conference facilities are available for use upon request, a range of equipment is also available and specialty items can be hired. For bookings and enquiries or to view the rooms please contact the conference team on ext. 9.

Credit Cards
We accept American Express, Visa, MasterCard & Diners Club. EFTPOS facilities are also available. A service fee of 1.2% applies to all credit / debit card transactions. Alternatively, payment may be made no later than 10 business days prior to arrival via bank deposit. Please enquire for further information.

Doctor/Dentist
If required please contact reception for nearest medical facilities. The Margaret River Hospital is on Farrelly St, Margaret River.

Electricity
Voltage in the resort is 240 volts. Adaptors are available upon request from reception. A deposit of $20.00 will be placed on your account until it is returned.

Emergency Exit
An evacuation plan with directional signs and instructions is located on the back of your room door. Please familiarise yourselves with the emergency exit procedures. In the event of an emergency, we ask that you please follow staff instructions.

Hotel Room Keys
You are welcome to leave your key at reception when going out, however please remember that reception closes at 7:00pm.

Internet Access
A guest computer is located in reception and is accessible during open hours. As this service is complimentary we ask guests to limit use to a maximum of 30 minutes per session. If you require printing, please speak to reception staff for assistance.

In-Room Wireless Internet
Wireless internet is available in all rooms at no cost.  The network is called GUEST and the password is qimr6285. Simply connect to the Wi-Fi and login to begin browsing. For connection assistance please call reception.

Laundry
We have a guest laundry located adjacent to Room 36 that is available from 9:00am to 8:30pm. The washing machine requires 2 x $1.00 coins and the dryer requires 1 x $1.00 coin. Washing powder can purchased at reception for $1.00. The laundry is equipped with an ironing board and iron.

Lost Property
Please contact reception if you have misplaced any items. The housekeeping department keeps a log of any items found on the premises for three months.

Mail
Stamps and envelopes may be purchased from reception; we can also arrange the postage of most items for you. Charges may apply.

Maintenance
In the event of a malfunction or fault in your room, please contact reception on ext. 9.

Mini Bar
The mini bar is with our compliments and we hope you enjoy all it has to offer. Should you wish to order more stock for your mini bar, please contact reception and place your order from the price list below. These additional items will be charged to your room account.

Mini Golf
If you wish to take on our 9 hole course then putters and balls are available from reception at no cost.

Newspapers
Margaret River local newspapers are available at reception. All other papers can be purchased from the newsagent in town.

Non – Smoking Rooms
All the rooms at Stay Margaret River are non-smoking. In the interest and comfort of all guests, any person wishing to smoke should do so outside using the ashtray provided. As per the property CODE OF CONDUCT (displayed at reception) if smoking in the room does occur, a fee of $250.00 will be charged for the cleaning of the soft furniture items, carpets and curtains.

Noise
The hotel’s accommodation and facilities are for all guests; please respect the comfort and wellbeing of others and keep noise at a decent level. Noise levels must be reduced by 10.00pm (or earlier if requested by staff). Should we receive complaints, the hotel reserves the right to apply additional charges or evict the offending guests.

Outdoor Activities (Bocce, Giant Chess, Giant Jenga, Swing)

Our Bocce Course is situated near the top Lake.

Our Giant Chess is situated to the left of reception.

Our Giant Jenga (available during summer months) and the swing are located behind Rooms 32 and 33.

You can find the location of all our outdoor activities on the property map on the reverse side of your welcome note.

Playground
Our children’s playground is located at the back of the property near Room 30. Children must be supervised at all times by an adult.

Pool Area
This area is open between 8.00am & 8.00pm (hours may vary according to season). Pool towels can be obtained from reception. Children under the age of 16 years must be accompanied by an adult. Running, diving or bombing is prohibited in this area as well as any glassware. Please consider other guests and keep noise to a minimum.

Restaurant
Willow Grill is open for dinner from Monday to Saturday, 6:00pm – 9:00pm (last orders – 8:00pm) & closed on Sunday night. We serve a seasonal a la Carte grill menu. Come and dine with us alfresco on the deck or if it’s a cold night, enjoy a drink in front of the fireplace. Room service is available during evening service and a full menu is located in your room compendium. To see our most current menus, please go to our restaurant page on the website.

Room Servicing
Rooms are not serviced during your stay. Fresh towels and amenities may be collected from reception when open.

Taxi Service
We recommend Taz’s Taxi’s 08 9757 5178. Please contact reception if you would like us to arrange a taxi booking for you.

Television
All television channels can be viewed via the menu button on your remote control. There is a DVD player located in the room. Some are built in to the television on the right hand side and others are separate to television. For the built in DVD players, please insert your DVD with the ‘shiny side’ facing you after you have selected DVD on the source menu. For the separate DVD players, please select HDMI1 on the source menu.

Tour Bookings
Brochures and general information are available from reception. We will be more than happy to assist you with your tour bookings.

Wake Up Calls
Wake up calls can be set for you by reception, please call between opening hours to book.