Frequently Asked Questions

If we have your email address, we will send you links to review us on Google for both Stay Margaret River and Willow Grill

We have over 80 free parking bays.

All credit card payments are free from any transaction fees.

Pets are welcome, but only if you are booked into one of our King Rooms or 2 Bedroom Apartments. The charge for a pet is $75 per night B&B (Bed & Bowls).

We service rooms daily unless you have opted to GO GREEN or your special package does not include room servicing. You may opt to have your room cleaned in this instance on a certain day for an additional $25.

Reception is open

Monday to Friday 7am – 7pm
Saturday & Sunday 8am – 6pm
Public Holidays 8am – 4pm

The only language spoken at reception is English.

Check in time is 2pm and check out time is 10am

You are welcome to extend your stay at any time. The rate charged would be the Best Available Rate at the time of extending.

Yes, our Wi-Fi is complimentary and available throughout the property.

Rooms are constantly being repainted and new furniture bought for them on a rolling scheme.

All our rooms are non-smoking.

We have 3 rooms available that are accessible with facilities

It is always best to book direct on our website or on the phone to get the best deal available.

Children stay free when sharing existing bedding in a room. If any additional bedding is required, there is a charge of $30 or $50 including breakfast.

Willow Grill is our onsite restaurant serving a tapas style menu.
We are open for dinner Monday to Saturday 6pm – 9pm (Last orders in the kitchen are 8pm)
We are not open on Sunday nights but do recommend many restaurants in town.

The full Willow Grill menu is available for room serve. Simply dial 112 from you room phone to place your order.

We have a variety of options available to you, we cater for functions up to 500 people. Please call the hotel on 97572633 and someone will be delighted to help.

Our standard cancellation policy is 48hours before the day of arrival, thereafter the first night is charged. We refund all monies owing at the time of cancellation less a 20% non-refundable deposit taken at the time of booking.

You are welcome to purchase gift vouchers from reception. Simply call us and we will either email or post the voucher to you.

Simply quote the reference number on the gift voucher when making the reservation.

There is a taxi service in Margaret River, reception is happy to arrange that for you. The bus stop for incoming or departing busses to and from Margaret River is 1km from the hotel.

This depends on the type of booking you have with us. But a full breakfast buffet is available to be purchased 7 days a week in Willow Grill. Bed & Breakfast bookings include the full hot and cold buffet.

Breakfast is served

Monday to Friday 7.30am – 10am
Saturday & Sunday 8am – 10am

The Rooms have tea coffee making facilities in them and a fridge to store food. We have a Self-Catering Centre available to all guests with a microwave, toaster and all a full set crockery and cutlery. There are 2 barbeques onsite for your convenience.

Simply send you resume with a covering letter to gm@staymargaretriver.com.au